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Reservations

Use the form below to create a tentative booking at Cougar Creek Cabins and Campground. We will contact you within 24 hours to arrange payment, finalize the booking, and provide official confirmation.

Name:
Email:
Cell #:
Select an Arrival Date:		ETA:
Select a Departure Date:		# of Adults:
# of Children (under 18yrs):		# of Pets & Type:
Comments or Special Requests:
Booking Type:
Size of Tent or RV:
# of Beds Required:
[ Different Image ] Enter the code you see in the image above: By clicking submit, you agree to our Booking and Cancellation Policies Booking Policy In order to secure your booking, you need to place a 25% deposit via credit card ( visa or master card) at time of booking and the balance is payable 7 days prior to arrival. Cancellation Policy We have a 7 day cancellation policy. You must provide a minimum of 7 days notice from your arrival date to cancel your booking, to receive a full refund. Less than seven days notice (from arrival date) you will be charged the full amount of your stay. We will attempt to re-book your cabin or camp site, if you provide less than 7 days notice of cancellation, you are charged the full amount of your stay NO EXCEPTIONS - NO REFUNDS

Name:

Email:

Cell #:

Select an Arrival Date:

ETA:

Select a Departure Date:

# of Adults:

# of Children:

# of Pets:

Comments:

Booking Type:

CAPTCHA Image

[ Different Image ]

Enter the code you see in the image above:

By clicking submit, you agree to our Booking and Cancellation Policies

NO CONTACT CHECK-IN / VISITOR REGISTRATION CENTRE
We have a No-Contact Check-In Centre. We only offer Camp sites / Cabins / Cottages to guests who have pre-booked or make phone call booking during Office Hours. The No-Contact Check-In Visitor Registration Centre is where your receipt, Check-In documentation. This information has your assigned site information/location and keys for accommodations, bathroom entrance door codes, Wi-Fi passwords, Visitor/Guest Registration forms. The top copy of check in paperwork is the Cougar Creek Copy and MUST be signed upon arrival, and placed in the mail slot BEFORE YOU PROCEED to your camp site, Cabin or Cottage.

Self Help Payment Envelopes for Firewood, Ice, Sani Dump Use, or our Mobile Dump Service are located at the No-Contact Check-In Visitor Registration Centre. If you get our voicemail when you call our office, you need to LEAVE a message, including your name & phone number, your call be returned in order they are recieved. If you do not leave a message, we will assume, you do not require any assistance. You can also leave a note in our mail slot for non urgent matters.

If you have an emergency / disturbance or problem during your stay contact 911 or Hinton RCMP 780-865-2455. After hours campground security call out fees will be charged for guests who violate regulations.

CHECK IN & CHECK OUT TIMES
Cabins: Check-in is 4:00 pm -10:00pm. Check-Out time is 11:00 am.
Campground: Camp Site Check-Ins are permitted from 2:00 pm-10:00 pm. ABSOLUTELY NO Check-Ins Are Permitted after 10:00 pm, as it will disturb other guests. (there are NO EXCEPTIONS to this policy). Campground Check-Out time is 11 am.
Booking Policy
In order to secure your booking, you need to provide Billing Details (visa or master card) whereby payment will be processed, and confirmation of booking will be emailed to you within 48 hours.

Cancellation Policy Cabins / Cottages
From Date of Billing & Confirmation up to 7 days before arrival date you will be charged a $25/night cancel/change fee for any date changes or cancellation. If you provide less than 7 days notice of cancellation, you are charged the full amount of your stay. NO EXCEPTIONS - NO REFUNDS

Office Call/Text Hours & Bookings
Calls 780-865-4481 or text ONLY 780-223-2442
Phone Calls, Texts, Emails & Booking reservation requests are received as follows:

May - October Mon - Sat 10:00 am – 9:00 pm. Sun 12pm - 6pm
Please DO NOT call multiple times, our call staff have a variety of responsibilities (this is not reservation center, or 24 hour service). All Calls are returned in the order they are received, if you do not leave a voice mail message including your phone number, we will not be able to return your call.

October - May Mon - Sat 10:00 am – 7:00 pm Closed Sundays
Phone calls are checked every 2-3 hours. You must leave a voice mail message which includes your contact telephone number, we will return your call.

Water line leaks or problems, bathroom issues needing immediate attention Contact (call or Text) 780-740-3953 or 780-223-2442

If you have an emergency / disturbance or problem during your stay contact 911 or Hinton RCMP 780-865-2455.

After hours campground security call out fees will be charged for guests who violate regulations.

Stay a while.

Cougar Creek Cabins and Campground

Reservations