About Us
We are open all year long! Offering No-Contact Check In Services.
At Cougar Creek, we strive to make continuous improvements and upgrades. We love to have your feedback and suggestions on how we can improve our facilities. We are pet and quad friendly and we want our guests to enjoy their stay. Respecting your neighbors & other guests is always a Priority.
Cougar Creek Cabins and Campground is different from most of the campgrounds and motels in our area in that we have a bit of everything! We're a natural camping destination on 18 acres totally surrounded by crown land -- you can quad right from your campsite. We have PREMIUM treed back in power & water sites or large open sites or pull-through sites for your super unit, Premium tent sites along the creek or multi tent sites. All sites have a picnic table, firepit & wood chopping block.
Quad Friendly - We permit quad s & dirt bikes on the property. Speed Limit is 15 KM / hour & is strictly monitored, those who do not follow our guidelines, violate speed limit, stunt, or cause noise disturbance to neighbors, driving privileges will be revoked.
Pet Friendly -Pets are permitted (with fee). They must be leashed at ALL times, and you must ensure you pick up after your pet. Pets should not be left unattended at your site, in your camper, cabin or cottage.
Come join us to have some adventures, make memories, and cherish time with friends and family. We love laughter, music, and seeing people enjoy their time together; and we do everything we can to make your vacation a great one.
View our Site Map to see the campground layout.
Our FACILITIES & SERVICES
Playground / Pond / Creek / Bathrooms/Quads etc…
We have a small playground, and a very shallow creek, that many children enjoy. CHILDREN Must be supervised during your ENTIRE stay. They must be SUPERVISED when they are off your campsite/cabin or cottage.
Bathrooms & Laundry Facilities
Men’s & ladies wharooms are open 24 hours a day, your check in paperwork / arrival documents will have the access door code for bathrooms. Children must be supervised in the washroom facility. There are also washer / dryer units in the main washroom facilities. CHILDREN MUST BE SUPERVISED IN BATHROOMS.
Garbage & Recycle
See our Site Map for Garbage & Recycle Locations - Garbage Bins are the large Green Bins & Recycling are the Barrels located beside large square bins. Recycle barrels are for plastic water bottle/jugs , cans, glass bottles, milk or juice containers, beer & pop cans, liquor bottles.
WIFI
Our WIFI is rural. There are not highspeed services here, so no streaming or uploading/downloading large files. Passwords are provided on your confirmation & check-in paperwork.
Cell Service
is also rural, inclement weather will affect the quality of your service. The front & back campground area has the best service. The middle camp area - check in center (low spot) has poorer service for cell phones.
How to book with us
First determine which reservation is right for you by visiting our Cabins, Cottages, or Campground pages to learn more.
See our pricing by clicking the "View Rates" button below:
View Rates
Booking Policy
In order to secure a booking, you need to book ONLINE (click here) or Phone us during Call Center operating hours (View below). Your full payment will be processed at the time of booking. In order to secure your booking, you need to provide Billing Details (visa or mastercard) whereby payment will be processed, and confirmation of booking will be emailed to you within 48 hours.
Call Center Operating Hours:
Open Season: May 1st - October 20th
Monday - Saturday: 10 am - 8 pm
Sunday: 11 am - 4 pm
All Calls are returned in the order they are received, if you do not leave a voicemail message including your phone number, we will not be able to return your call. Please DO NOT call multiple times, our call staff have a variety of responsibilities (this is not a 24 hour service).
Off Season: October 21st - April 30th
Off Season Call Center Hours: 10:00 am – 6:00 pm
Closed Sundays
Phone calls are checked every 2-3 hours. You must leave a voicemail message which includes your contact telephone number, and we will return your call.
Call Us
NO CONTACT CHECK-IN CENTRE
We have a No-Contact Check-In Centre. We only offer Campsites / Cabins / Cottages to guests who have pre-booked online or make phone call booking during Call Center Operating Hours. The No-Contact Check-In Centre is where your Check-In documentation is located upon arrival. This information has your assigned site information/location and keys for accommodations, bathroom entrance door codes, Wi-Fi passwords, Visitor Registration forms.
Cancellation Policies
Cancellation Policy Camper/Tent/ RV SitesFrom Date of Booking up to 7 days before arrival date you will be charged a $5/night cancel/change fee for any date changes or cancellation. If you provide less than 7 days notice of cancellation, you are charged the full amount of your stay. NO EXCEPTIONS - NO REFUNDS.
Cancellation Policy Cabins / Cottages
From Date of Booking up to 7 days before arrival date you will be charged a $25/night cancel/change fee for any date changes or cancellation. If you provide less than 7 days notice of cancellation, you are charged the full amount of your stay. NO EXCEPTIONS - NO REFUNDS.
Self Help Payment Envelopes
for Firewood, Ice, Sani Dump Use, or our Mobile Dump Service are located at the No-Contact Check-In Centre. You can also leave a note in our DROP SLOT at NO CONTACT check in center for non urgent matters.
If you have an emergency / disturbance or problem during your stay contact 911 or Hinton RCMP 780-865-2455.
After hours campground security call out fees will be charged for guests who violate regulations.
CHECK IN & CHECK OUT TIMES
- Campground: Camp Site Check-Ins are permitted from 2:00 pm-11:00 pm.
- Cabins: Check-in is 4:00 pm - 12:00am.
- Check-Out time is 11:00 am ABSOLUTELY NO Check-Ins Are Permitted after 11:00 pm, as it will disturb other guests.
(there are NO EXCEPTIONS to this policy). Campground Check-Out time is 11 am.
